Shipping Policy – Marcello Venti

Order Processing

• Orders are processed within 1-3 business days after payment confirmation.

• Orders placed on weekends or holidays will be processed on the next business day.

Shipping Rates & Delivery Times

• Shipping costs are calculated at checkout and may vary depending on your location.

• Estimated delivery times:

  • Domestic orders: 2-5 business days

  • International orders: 5-10 business days (may vary due to customs).

• Delivery times are estimates and not guarantees.

Order Tracking

• Once your order has shipped, you will receive a confirmation email with tracking details.

• Please allow up to 48 hours for tracking information to update.

Customs, Duties & Taxes

• International orders may be subject to customs duties, taxes, or fees imposed by your country.

• These charges are the customer’s responsibility.

Shipping Delays

• We are not responsible for delays caused by shipping carriers, customs, or circumstances beyond our control (e.g., strikes, natural disasters).

Lost or Damaged Packages

• If your package is lost or arrives damaged, please contact us within 7 days of delivery.

• We will assist in filing a claim with the carrier or arrange a replacement if applicable.

Incorrect Addresses

• Customers are responsible for providing accurate shipping information.

• We are not liable for orders shipped to incorrect addresses provided by the customer.

Contact

For shipping questions or concerns, please contact us at:

Marcello Venti
Email: info@marcelloventi.com